Your brand is your business. It is what you are, who you are and what your entire reputation depends upon.

For a great brand to resonate, engage and remain in the hearts and minds of its intended audience, it needs to be constantly monitored, especially in a digital world that’s constantly evolving.

So to really get to know your brand, we’ll organize brand immersion days where we meet you and your team, and talk to your customers on and offline.

We’ll study the competition, analyze your search metrics, critique your social media presence and audit your website for conversions. We’ll look at everything from color to logos, fonts to imagery, and taglines to tone of voice.

Then we’ll present our findings. We’ll talk through our concepts, and the figures and the timelines of how we can take your brand to where you want it to go. And probably beyond that, too.

Brand strategy & positioning

A successful online brand strategy is built around three key components:
  1. A clearly articulated business strategy with a view of the scale and scope of the business and how you plan to compete.

  2. Deep customer insights and an understanding of the evolving nature of your target market, as well as the online demand and competition.
  3. A clear picture of the role of your brand which will shape our strategic decisions during the brand development process.

Brand messaging & proposition

How do we communicate who you are and what you do? By making it completely clear to your market, prospects, partners, suppliers and internal staff.

To do this, we’ll review your history, current standing and brand offering. We’ll examine every part of your company so we can take an external, objective view of how you’re communicating this.

Then we’ll get to work to determine who you are as a brand and what your audience want to hear, and then build out your brand messaging and proposition in the most innovative, efficient and cost-effective way possible.

Campaign creative

A great campaign can be a game-changer for your brand.

It can take it to another level and drives sales, increases site/search traffic and set a new benchmark for future creative. It generates PR, gets social sharing and pushes your message to a wider audience and across more markets.

It’s also one of the very few communication platforms that give you the chance to talk in a way you haven’t before. These longer forms of communication and messaging create deeper, longer lasting engagement – so more people see you, understand you and develop a relationship with you

Tone of voice

Your words are a direct conversation with your customers.

So to make sure all your communications are as rewarding, effective and valuable as possible we’ll create your own personal copy guidelines to define your own way of speaking. We’ll examine your brand personality and show how its human characteristics – inventive, disruptive, professional, friendly, expert, proactive and so on – play out in everything you say.

This tone of voice guide will show how we talk as a brand and how we don’t. It will distil our brand essence and define our brand mission statement. It will help to align our qualities and show what we speak and who we are when we speak.

Every single major brand on the planet has a clearly defined copy strategy and tone of voice. Because they know that all great relationships start with a simple conversation.


The creation of any content is a reflection on your brand.

By learning more about your customers, products and services, we can deliver structured, tailored content that reflects your brand values and proposition, while still delivering the correct messages.

Creating content that is succinct and targeted will help to promote your messaging faster and more effectively, encourage user engagement and make the whole process more enjoyable. We also make sure when we create your website content SEO best practices are always observed. Writing targeted, valuable copy is the professional, structured, ordered way to present your name to the world.